Privacy Policy

This Privacy Policy describes how Naturaleia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from [www.naturaleia.com] (the "Site").

1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Examples include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Health & Preference Information: If you voluntarily participate in quizzes or surveys on our Site to receive product recommendations, we collect the data you provide regarding your health goals and preferences.

2. How We Use Your Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

  • Order Fulfillment: To fulfill your contract, process your payment info, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Communication: To communicate with you and screen our orders for potential risk or fraud.
  • Marketing: In line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (e.g., email newsletters).

3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Shipping Partners: We share your name and address with courier services (such as Canada Post, UPS, or FedEx) strictly for the purpose of delivering your order.
  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

5. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

6. Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact @ naturaleia.com